Poipu MD Frequently Asked Questions
What does Poipu Mobile MD Clinic offer?
Poipu Mobile MD Clinic is proud to provide a wide range of medical services in highly efficient, cost-effective, and convenient ways. Our mobile clinic doctors can treat you in the convenience of your own home, hotel, or vacation rental, or at our Poipu clinic. Our health care professionals have the ability to travel quickly anywhere on the island of Kauai to provide patients with adequate medical care and treatment. Our medical professionals are happy to treat patients at home, preventing transportation hassles and avoiding crowded waiting rooms.
Our clinic is available daily for walk-in appointments from 8 am to 3 pm. Our board-certified medical staff is prepared to treat a wide range of conditions including allergic reactions, pediatric concerns, illness, sinus infections, and injuries.
What services are offered by Poipu Mobile MD Clinic for house calls?
Urgent medical care at a house call typically includes a physical exam, diagnostic testing or procedures, and medication dispensing as needed. Services frequently available as a mobile house call include treatment for cold/flu, injury care, ear infection diagnosis and treatment, women’s health care (UTI treatment), and many other urgent care services.
What is urgent care?
Urgent care typically includes treatment for medical conditions that do not require immediate hospitalization but pose a significant health risk if left untreated. These include cold/flu, high fever, UTIs, lacerations, ear infections, allergic reactions, skin issues, persistent cough, and many other issues.
What services are offered at the Poipu Mobile MD Clinic?
Do you provide Covid testing? If yes, what type of test, how quickly are results available, how are results reported, and cost for testing?
Yes, we provide the following COVID testing services here in our Poipu walk-in clinic:
- Rapid antigen testing detecting “N” protein (results available in 15 minutes, $99)
- Rapid RT-PCR testing (results available same day, $185)
Depending on staff availability, these tests may be available at your residence for an additional fee (see poipumd.com for pricing).
The type/timing of the test depends upon your purpose for testing. For example, for travel to Canada, you would need an RT-PCR Covid test. To travel to Tahiti, you would need a rapid antigen test. Some employers require RT-PCR, while others accept a rapid antigen test.
You are ultimately responsible for determining the type of test and timing, but if you let us know your purpose for testing we would be happy to assist with selecting the proper test. If you know what test you need, you can book an appointment online at poipumd.com or call us at (808) 652-7021.
Do you perform Covid testing for travel to Tahiti (French Polynesia)?
Yes, according to the Tahiti tourism website, our CareStart rapid antigen test meets the criteria for travel to Tahiti/French Polynesia. We perform a rapid antigen test that detects the “N” protein (nucleocapsid antigen) of the Sars-CoV-2 virus as required by French Polynesia.
Results are available in 10 minutes. Per the Tahiti website, the rapid antigen test must be performed less than 48 hours prior to departure.
That being said, the traveler is ultimately responsible for determining the type of test and timing. Requirements can change.
Thank you so much for your inquiry. You can book your “rapid antigen” test online at poipumd.com or call us at (808) 652-7021. Please do not hesitate to contact us with any questions.
Do you perform Covid testing for travel to Canada?
Yes, we perform a rapid RT-PCR test valid for travel to Canada here in our Poipu office. Results are available the same day. We have been performing this test for Canadian residents returning to Canada since January 2021.
That being said, the traveler is ultimately responsible for determining the type of test and timing. Requirements can change.
Thank you so much for your inquiry. You can book your “rapid RT-PCR” test online at poipumd.com or call us at (808) 652-7021. Please do not hesitate to contact us with any questions.
Do you perform Covid antibody testing?
Yes. You can book this test online at poipumd.com for $100, but please call us at (808) 652-7021, as there are two types of antibody testing:
- “spike protein” and “nucleocapsid (N) protein.”
Tell us why you want the test and can help you choose which one to order:
Spike protein antibody test: tells you if you have antibodies after being vaccinated OR if you have been exposed to or infected with the virus that causes Covid-19.
Nucleocapsid protein antibody test: tells you if you have been exposed to or infected with Sars-CoV-2, the virus that causes Covid-19. It will not tell you about vaccination status.
Once we determine which test you desire, we will order your test through Clinical Labs of Hawaii where you will go to have your blood drawn. We will email you your results, which are usually available within 48-72 hours. Please do not hesitate to contact us with any questions.
Does Poipu Mobile MD take insurance?
Because we don’t bill insurance, we can keep our fees very low. And our providers can spend their time treating you, not filing paperwork while you sit in a waiting room. Upon request, we can provide a detailed receipt to non-Medicare patients that you can submit to your insurance company for reimbursement.
Do I need an appointment to visit Poipu Mobile MD Clinic?
No appointment is necessary. Same-day appointments are available through our online appointment scheduling portal.
Do I need an appointment to visit Poipu Mobile MD Clinic?
No appointment is necessary. Same-day appointments are available through our online appointment scheduling portal.
What type of medical professional will I see at Poipu Mobile MD Clinic?
Our clinic is staffed with Board Certified Emergency Medicine physicians.
I have a family doctor. Can I still use Poipu Mobile MD Clinic’s urgent care services?
Absolutely! When you have an urgent medical need that needs same-day treatment, Poipu Mobile MD Clinic is available. If you have difficulty getting an immediate appointment with your family doctor, you can book an appointment online with one of our physicians.
Do I need a doctor’s referral to be tested for COVID-19 at Poipu Mobile MD Clinic?
- No, you do not need a referral to be tested for COVID-19.
Are return-to-work COVID-19 tests available at Poipu Mobile MD Clinic for employees?
Yes, we offer return-to-work COVID-19 tests.
Does Poipu Mobile MD Clinic Offer Physicals?
Yes, we do physical exams for all needs, including pre-employment, work-related, school, or sports.
How can I access my medical records from Poipu Mobile MD Clinic?
- Yes, our electronic medical record system allows patients to create a profile to view their records. We can also send receipts, superbills, and reports electronically to our patients via HIPAA-compliant secure methods.
How is the Poipu Mobile MD Clinic different from hospital emergency rooms or family doctors’ offices?
Poipu Mobile MD Clinic is quick and convenient. Most patients wait less than 10 minutes to be seen by a physician. Our providers are not required to see a certain number of patients per hour, which means they can genuinely spend time with their patients to understand their medical history and needs. Finally, Poipu Mobile MD Clinic offers transparent pricing. You’ll know the cost of your visit before being seen. There are no surprise bills or hidden charges because our fees are transparent. The full payment is due at the time of service.
When I call, what information will you need?
Patient name, date of birth, email, phone number, service desired, date and time preference, and credit card information for payment.
What should I bring to my appointments?
Patients should bring photo identification, a list of any medications they take, and a payment method.
What if it's a life-threatening emergency?
Call 911 or go to the closest emergency room.
Do We Treat Asthma Patients?
Yes, we offer treatment for asthma patients.
Do We Treat Insect Bites?
Yes, we treat insect bites.
Do We Treat Minor Injuries and Illnesses?
Yes, we treat all manner of minor injuries and illnesses.
Do We Treat Sunburn?
Yes, we offer treatment for sunburns.
When Should You Seek Treatment for an Eye Infection?
If your eye is itchy, red, stinging, or you have blurry vision and symptoms persist, you must get checked out by a medical professional.
When to Seek Treatment for a Jellyfish Sting?
- You should seek medical treatment for a jellyfish sting if any of the following symptoms occur:
- Severe pain, swelling or blistering at the sting site
- A spreading red rash on the skin
- Nausea or vomiting
- Difficulty breathing
- Dizziness or faintness
- Rapid heart rate
If you experience any of these symptoms, seek medical attention immediately. Jellyfish stings can be quite painful and cause serious health problems if not treated properly.
How To Tell If It’s Food Poisoning or Something Else?
The most common symptoms of food poisoning include nausea, vomiting, diarrhea, and abdominal cramps. However, some people may also experience fever, headache, and body aches. If you have any of these symptoms, you likely have food poisoning.
Should You Go to the Doctor If You Have a Sprain?
Yes, you should go to the doctor if you have a sprain because if it is not treated correctly, it may result in a more severe injury.
Should You Go to the Doctor for Heat Exhaustion?
Yes, you should go to the doctor for heat exhaustion. Heat exhaustion is a severe condition that can lead to heat stroke if not treated.